Job Opportunity

Help Desk Coordinator

Nebraska Department of Transportation
1500 Hwy 2
Lincoln, NE 68509

Contact Information
Valerie Kimble
402-479-3661
valerie.kimble@nebraska.gov
http://statejobs.nebraska.gov/

Full/Part Time:

Full

Primary Duties:

Job location: Lincoln, NE
Under close to general supervision, provides technical and informational assistance and guidance to customers/end-users, and, as needed, other State or agency customer support and technology specialist staff. Performs and coordinates the identification and resolution of data processing problems and customer/end-user questions and difficulties for enterprise, client/server, and desk-top computer environments. This work includes troubleshooting and diagnosing hardware, software, website, network, and telecommunications problems and assisting the users in resolving problems; performs related work as assigned.

Examples of Work:
Analyze the information gathered for troubleshooting, diagnosis and issue resolution. This could include: computer systems/products/services. Identify solutions and/or coordinate corrective actions or escalation. Maintain detailed log of all client contacts and place follow up calls as appropriate to assure that problems, requests or concerns have been resolved to client's satisfaction within the desired time frame identified by the Agency or Division. This position requires strong client service and communication skills. Ability to listen to customers and communicate with technical staff. Follow standards for collecting, composing and sending pertinent service outage notification via email, web, and other mass notifications systems. In addition to technical abilities and a genuine team player attitude; the ability to handle pressure situations and function effectively in a potentially stressful environment; and the capacity to address multiple situations concurrently in an effective manner.

Skills:

REQUIREMENTS: One year of post high school coursework or vocational/technical training in computer science, data processing operations, information technology, management information systems, network/ telecommunications systems, AND one year of experience either in installing and using software applications or operating data processing systems, or in instructing others in the use of these applications or systems. Equivalent combination of education and experience in the areas described above may substitute for these requirements.

PREFERRED: Associate's degree in Computer Science or one year of recent experience in a Service Desk environment or any combination of education/experience that demonstrates ability to perform the duties of the position. Ability to demonstrate excellent customer service skills
Knowledge, Skills and Abilities
Knowledge of typing, service Desk Tracking software, PC hardware, operating systems, Microsoft Suite products, mainframe sessions and general network concepts and troubleshooting.

Timeline:

Closing 9/3/19 11:59 PM Central

Compensation:

$18.62 Hourly

Benefits:

Enjoy the benefits of working for the State of Nebraska. Nebraska offers a comprehensive package of pay, benefits, paid time off, and workplace opportunities to help you get the most out of your career and life. Check out all that the State of Nebraska has to offer! This link will take you to the benefits currently offered to permanent employees. http://statejobs.nebraska.gov/benefits.html